…Nancy impressed me as a TRUE professional. After my first conversation with her. The following was what I had written down on my notes: “It seems to me, Nancy finished her introduction, stated her objectives, emphasized the confidentiality, and informed me about the process, even scheduled the next meeting time/place, all within 30 minutes or so. Everything was done in a smooth and relatively slow pace, yet with absolute clarity. She emphasized wherever need to be emphasized, went over non-essential part in fast pace. Throughout her conversation, she was always calm and re-assuring. She used a lot of “we” and called me by the name whenever she wanted my attention.”
From then on, I was hooked with the coaching sessions. It felt like I had just discovered a new continent. I learned to become aware of my emotions, learned to pay attention to my bad habits (e.g. short eye contact, raising voice, use of “I” and “you”), and learned to hold my thoughts for more appropriate occasions. Working with Nancy was like a breeze, she’d guide me not by leading, but by walking alongside; she pointed out places for improvement by letting myself analyze and discover the root cause; she also gave me insights of certain situation by offering alternative views.
Over all, I went through 5 coaching sessions with Nancy. She was always well-prepared. Working with her felt like combing through the entangled mess of my own thoughts. She had the magic ability to connect with you, to sympathize with your situation, and to let you find your way out. I strongly recommend Nancy for anyone who is looking to improve his/her ability in communication/management.