Conflict Resolution

Climb Over Barriers

People are unique. Personalities are complex. Gather people together and add to that mix pressures, deadlines, and personal challenges. Conflict is sure to happen. It’s a normal, healthy part of relating to people. Conflict becomes a problem when people stop talking and things go underground. Resentments fester. Or worse, people sabotage each other and the mission. For leaders, conflict is a costly distraction that can cause significant damage.

We skillfully guide people through their communication landmines to arrive safely on the other side.

 

Enjoy Being A Team Again

Our clients find concrete, positive outcomes from our attentive and tactful facilitation process.

  • Greater productivity from improved communication
  • Feelings of relief with removed tension
  • The team can focus on business goals again

When to call? The earlier leaders identify conflict, and take action to resolve it, the better for everyone. Signs that conflict has moved beyond a single bad day:

  • Two or more people stop talking to each other
  • You feel constant tension
  • Sarcastic comments become common
  • You’ve tried giving feedback and talking it through – nothing changes and the unbecoming behaviors march on

How It Works

  • Nic Munson
    Operations Manager
    Modern Electron
    anemptytextlline
    Nancy is extremely insightful and intelligent. Her rich professional experience shines through in the most humbling of ways. She is understanding of our needs and flexible to our busy schedules. Nancy is an absolute pleasure to partner with!
  • Kevin Hayes
    National Market Development
    Belco Forest Products
    anemptytextlline
    I have taken dozens of personal and professional assessments in my long career. The LEAP program surveys were by far the most revealing and insightful I have experienced. The real benefits surfaced as Nancy walked me through the results explaining the various nuances and how they pertain to my leadership style. She helped uncover communication strategies to use with customers, peers and fellow staffers. Altogether I highly recommend her program to anyone. She goes far beyond the assessments in delivering actionable recommendations.
  • Nancy Nieraeth
    Director, Talent Acquisition & Development
    anemptytextlline
    Nancy Maki is a rare form of consultant, an experienced practitioner with broad expertise who isn’t content to use her toolkit in the accustomed ways. Her background in human development and her deep listening approach ensure she and the Open Gate team are delivering workable solutions finely tuned to address your specific business concerns. Don’t let Nancy’s unflappable demeanor fool you—while her great respect for human beings in the world of work is unsurpassed, the leader’s needs for accountability, productivity, and effectiveness are foundational to her practice. Working with her, you’ll get the “people stuff” done right while achieving the outcomes you require.
  • Christian Renner
    Senior Compensation Consultant
    anemptytextlline
    I personally have worked with Nancy Maki directly on many high level, confidential, and very sensitive projects. I have found her to be an excellent partner, who gives sound, useful recommendations and direction and cannot sing her praises high enough. She is bright, knowledgeable, thoughtful, and innovative. I recommend that if you get the chance to partner or work with her, you will not be disappointed. She deserves my highest regards.
  • Mike Sotelo
    CEO
    Approach Management Services
    anemptytextlline
    It's the best money I have ever spent on anything in my company!
  • Scott Currier
    Logistics Director
    Talyst
    anemptytextlline
    Every leader should go through LEAP! It’s a self-centering experience with an awareness of your surroundings.
  • Bob Oates
    CEO
    Bob Oates Sewer and Plumbing
    anemptytextlline
    The investment in my employees and the LEAP program builds trust and loyalty in the company.
  • Max Mankin
    Co-Founder/CTO
    Modern Electron
    anemptytextlline
    The attention to concrete objectives and measurable outcomes is refreshing.  This fact is especially true when we consider how to develop our people.  In an inherently difficult to measure process, Nancy brings a thorough, thoughtful approach that we will tap again and again as our company grows.
  • Kirk Balin
    Regional Vice President
    The Householder Group
    anemptytextlline
    If you want to find a consultant who knows and understands business – call Nancy. Her methodical and logical approach brings a level of objectivity to her consultations that is unmatched. At the same time, her knowledge and skill in dealing with the human side of business completes the picture. Your team will exceed their goals.
  • Yong Sun
    Product Manager
    anemptytextlline
    …Nancy impressed me as a TRUE professional. After my first conversation with her. The following was what I had written down on my notes: “It seems to me, Nancy finished her introduction, stated her objectives, emphasized the confidentiality, and informed me about the process, even scheduled the next meeting time/place, all within 30 minutes or so. Everything was done in a smooth and relatively slow pace, yet with absolute clarity. She emphasized wherever need to be emphasized, went over non-essential part in fast pace. Throughout her conversation, she was always calm and re-assuring. She used a lot of “we” and called me by the name whenever she wanted my attention.” From then on, I was hooked with the coaching sessions. It felt like I had just discovered a new continent. I learned to become aware of my emotions, learned to pay attention to my bad habits (e.g. short eye contact, raising voice, use of “I” and “you”), and learned to hold my thoughts for more appropriate occasions. Working with Nancy was like a breeze, she’d guide me not by leading, but by walking alongside; she pointed out places for improvement by letting myself analyze and discover the root cause; she also gave me insights of certain situation by offering alternative views. Over all, I went through 5 coaching sessions with Nancy. She was always well-prepared. Working with her felt like combing through the entangled mess of my own thoughts. She had the magic ability to connect with you, to sympathize with your situation, and to let you find your way out. I strongly recommend Nancy for anyone who is looking to improve his/her ability in communication/management.
  • Assess

    With thoughtful diplomacy, we take the time to understand the problem from all perspectives

  • Facilitate

    We guide people through a structured process which demystifies the problem and helps cultivate insight and empathy. We then identify solutions and agree to an action plan

  • Reinforce

    We assess progress and ensure goals are on track

Schedule a Confidential Consultation.

Let’s talk about it.