Research consistently demonstrates that frontline leaders are significant in the success of a work team. The supervisor’s approach to leading does make a difference to people. All workers have basic needs. They may thrive or whither depending on whether those meets are met in the workplace. If those meets are not met, employees are a flight risk. The key to solving this puzzle is the supervisor.
The supervisor who understands, and can meet, an employee’s essential needs has a strong foundation. The supervisor who can demonstrate empathy builds on that strength. The supervisor who communicates with clarity, consistency, and respect has the goods to create a lasting team.